Terms of Service
These terms govern your use of The Booking Desk website and the AI receptionist service we provide. By subscribing to a plan or using the service, you agree to them. If you don't agree, please don't use the service.
1. What we provide
The Booking Desk provides an AI receptionist that answers incoming calls for your business, answers basic questions using information you approve, shares fixed prices you approve, gathers caller information, and books appointments on a calendar we connect during setup. We set up and test each receptionist with you before it answers real calls. Specialized work, such as automated job estimates, variable pricing calculations, complex workflows or specialized software integrations, is quoted separately as a Custom package.
2. The receptionist is AI
- Your receptionist is an artificial intelligence. It can misunderstand callers, mishear names or numbers, and make mistakes. We work to reduce errors, but we don't promise it will be perfect or that every call will be answered or every appointment booked correctly.
- The service is not for emergencies. It must not be relied on to handle emergency calls, and callers in an emergency should contact emergency services directly.
- You are responsible for the accuracy of the information you give us, such as your hours, services and prices, and for reviewing what your receptionist says during setup.
3. Plans, billing and voice minutes
- Standard plans (Starter, Growth and Pro) are monthly subscriptions at the prices shown on our website. Payments are processed by Stripe through a secure hosted checkout. We do not see or store your card number.
- Your subscription is month-to-month with no long-term contract and renews each month until you cancel.
- Each plan includes a monthly allowance of voice minutes and staff calendars, as listed on the website. We will notify you when you have used 80% and again when you have used 100% of your included voice minutes. Voice minutes used beyond your plan’s allowance are billed at $0.25 per minute. Unused minutes expire at the end of each month and do not carry over.
- Custom packages are priced by quote. Complex installations may involve a separately agreed implementation fee, which we will quote and you must approve before we begin.
4. Cancelling
You can cancel at any time by contacting us. Cancellation takes effect at the end of your current billing period, and the service stays active until then. We do not refund partial months unless the law requires it.
5. Phone calls and recording
Calls handled by your receptionist may be recorded and transcribed so the service can work and so we can review quality. You are responsible for following the laws that apply to your business, including any requirement to tell callers that a call is recorded or is handled by AI. We can set your receptionist's greeting to include that notice, and we recommend it. See our Privacy and call recording page for how we handle call data.
6. Acceptable use
You agree not to use the service to break the law, to deceive or harass callers, to collect payment card numbers or other sensitive identifiers by voice, or to impersonate another person or business. We may pause or end service that is used this way.
7. Third-party services
The service relies on third parties, including voice, telephone, calendar, payment and hosting providers. We aren't responsible for outages or changes at those providers, though we will work with you to resolve problems that affect your service.
8. Our responsibility
The service is provided "as is." To the extent the law allows, we are not liable for lost profits, lost business, missed or mishandled calls, or indirect or consequential losses. Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.
9. Changes
We may update these terms. If we make a significant change, we will tell customers by email. Continuing to use the service after a change means you accept it.
10. Contact
The Booking Desk is a brand of Federal Supply and Procurement Group, LLC. Questions about these terms? Email jermaine@thebooking-desk.com. Text messages are covered by our Text Messaging Terms.