Privacy and call recording
The Booking Desk is a brand of Federal Supply and Procurement Group, LLC. This page explains what information The Booking Desk collects, how we use it, and how calls to our AI receptionists are recorded.
Calls are answered by AI and may be recorded
When you call our phone number, or a business that uses The Booking Desk, your call is answered by an artificial intelligence receptionist. Calls may be recorded and transcribed. By continuing the call you agree to this. If you don't want to be recorded, please hang up, or contact the business directly another way.
Please don't give card numbers, passwords or government ID numbers on a call. Our receptionists are not meant to collect them.
What we collect
- From our website forms: your name, email address, phone number, business name and any message you write when you ask for a consultation or choose a plan.
- From calls: the audio recording, a written transcript, your phone number, and details you share such as your name, email, business, and the reason for your call.
- From bookings: your name, email, time zone and the time you book.
- From payments: Stripe handles payment details for subscriptions. We receive confirmation of payment and your customer details, not your full card number.
How we use it
We use this information to answer and follow up on your request, book appointments, set up and run a customer's receptionist, process subscriptions, review how well the service works, and keep it secure. We do not sell personal information.
Who we share it with
We use service providers who process information for us, including ElevenLabs (voice AI), Twilio (telephone), Cal.com and Google (scheduling and calendar), Tally (forms), Stripe (payments) and Vercel (website hosting). They may only use the information to provide their services to us. We may also share information if the law requires it.
Text messages
If you agree to receive text messages from us, we use your mobile number only to send the messages described in our Text Messaging Terms. Mobile phone numbers and text messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We share them only with Twilio, the service that delivers the messages. Reply STOP to any text to opt out.
How long we keep it
We keep call recordings, transcripts and form submissions for as long as we need them to run the service and follow up, unless you ask us to delete them sooner.
Your choices
You can ask us to show you the information we hold about you, correct it, or delete it. Email jermaine@thebooking-desk.com and tell us what you'd like. We may need to confirm who you are first.
Website basics
Our website loads fonts from Google, which may receive your IP address when the page loads. We do not use advertising trackers on this site.
Children
Our service is for businesses and is not directed at children.
Changes
We may update this page. The date at the top shows when it last changed.